Manage call recording schedules

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/ejatso/Manage-call-recording-schedules

Published

2026-06-26

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Neither the recording-schedules article nor the retention and purge article contains the word audit or the word log anywhere in its body. fact in context
• Neither article states what happens to an in-progress recording when a recording schedule's time window ends while the call is still active. fact in context
• The recording-schedules article states an ordered resolution: a matching active schedule decides, and only when no schedule matches does Contact Center evaluate queue settings and then tenant settings. disputed in context
• Webex Contact Center documents call-recording enablement as configurable at 3 named levels: tenant, queue and recording schedule. fact in context
• On the Next Generation media platform a consult started during a recorded call is recorded automatically, and the agent has no recording control over that leg. inference in context
• No source in the corpus defines what organization level means for a Webex Contact Center recording setting, and no source names the setting that decides whether recording continues through the reserved state of a blind transfer. fact in context
• The recording schedule field that enables pause and resume takes a duration in seconds and publishes no minimum, no maximum and no default. fact in context
• Cisco states that a matching recording schedule determines whether a call is recorded, and that where no schedule matches, Webex Contact Center evaluates the queue-level settings and then the tenant-level settings. fact in context
• Cisco warns that on blind transfers to a dial number, and on entry point to dial number patterns, the duration of speech and the duration of the recorded call shown in the interface may not match. fact in context
• On an entry point to dial number call, Cisco records the call during consult and conference and not during other parts of the call. fact in context
• Cisco states that where flow-level Recording Control is used, the flow-level configuration overrides the recording settings in Control Hub. fact in context
• The pause and resume capability is named 3 different ways across the 2 recording documents, and none of the 3 is cross-referenced to another. field-pattern in context
• The recording precedence runs 4 levels deep: a flow's Recording Control, then a recording schedule, then queue level, then tenant level. inference in context
• Cisco states that on a blind transfer the receiving agent enters a reserved state briefly and that, depending on the settings configured at each organization level, call recording can either continue or stop at that point. fact in context
• A recording schedule carries a setting named Stop recording on transferred calls, which stops recording when an agent transfers a call. fact in context
• No source names the organization-level setting that decides whether recording continues through a blind transfer's reserved state; Cisco states only that the outcome depends on the settings configured at each organization level. fact in context
• The subject matter a Webex Contact Center Record a call article would carry is distributed across the corpus's held articles: schedules, retention and purge, Interaction History, the agent desktop and the Flow Designer Recording Control activity. inference in context
• During a blind transfer the receiving agent briefly enters a reserved state, and whether recording continues or stops at that point depends on settings configured at organization level. fact in context
• On the Next Generation media platform, consult calls initiated during an already-recorded active call are recorded automatically, with no separate configuration. fact in context
• Consult call recordings appear in the Recording Management portal under the same interaction as the parent call. fact in context
• During an Entry Point to Dial Number call, Webex Contact Center records the consult and the conference but not the transfer of the child call to another Entry Point Dial Number. fact in context
• If the gap between the legs of a blind transfer is captured, it may appear in the recording as silence. fact in context
• For a blind transfer to another entry point or queue, what is recorded depends on the recording settings of both the originating and the destination queue; if only one queue is recorded, only that queue's conversation is recorded. fact in context

Cite this source record

APA

WarmTransfer. (2026, June 26). Manage call recording schedules. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ejatso-wxcc-recording-schedules

BibTeX

@misc{warmtransfer-cisco-help-ejatso-wxcc-recording-schedules,
  title  = {Manage call recording schedules},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ejatso-wxcc-recording-schedules},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}