Source note · Troubleshooting missing Webex Contact Center recordings
The schedule setting 'Stop recording on transferred calls' stops recording when an agent transfers a call; when it is off, recording can continue after the transfer according to the recording settings for the transferred call.
Checked 2026-10-01
If this setting is off, recording can continue after the transfer based on the recording settings for the transferred call.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording-schedules
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a call recording schedule, Stop recording on transferred calls
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-stop-on-transfer-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-stop-on-transfer-setting
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-stop-on-transfer-setting,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-stop-on-transfer-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-stop-on-transfer-setting},
note = {Source note wxcc-recording-troubleshooting-stop-on-transfer-setting, checked 2026-10-01}
}