Source note · Flow level override of contact centre recording policy
The recording-schedules article states an ordered resolution: a matching active schedule decides, and only when no schedule matches does Contact Center evaluate queue settings and then tenant settings.
disputed · Checked 2026-09-05
If a call matches an active recording schedule, the schedule settings determine whether the call is recorded. If no matching schedule exists, Contact Center evaluates the queue-level recording settings, and then tenant-level recording settings.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Step 7 preamble, immediately before the Recording details table
Cite this note
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: source note recpol-schedule-queue-tenant-fallback-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-schedule-queue-tenant-fallback-order
BibTeX
@misc{warmtransfer-claim-recpol-schedule-queue-tenant-fallback-order,
title = {Flow level override of contact centre recording policy: source note recpol-schedule-queue-tenant-fallback-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-schedule-queue-tenant-fallback-order},
note = {Source note recpol-schedule-queue-tenant-fallback-order, checked 2026-09-05}
}