On the Next Generation media platform, consult calls initiated during an already-recorded active call are recorded automatically, with no separate configuration.
Checked 2026-09-05
In the Next Generation media platform, if an active call is being recorded, consult calls that are initiated during the active call are automatically recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Note block preceding Create a call recording schedule, bullet 4
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-consult-auto-recorded. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-wxcc-consult-auto-recorded
BibTeX
@misc{warmtransfer-claim-xferart-wxcc-consult-auto-recorded,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-consult-auto-recorded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-wxcc-consult-auto-recorded},
note = {Source note xferart-wxcc-consult-auto-recorded, checked 2026-09-05}
}