Source note · Troubleshooting missing Webex Contact Center recordings
For Entry Point to Dial Number calls, Webex Contact Center records the call during consult and conference but not while the child call is transferred to another EP-DN number.
Checked 2026-10-01
Contact Center records the call during consult and conference but not during the transfer of the child call when it is transferred to another EP-DN number.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, note on EP-DN calls
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ep-dn-child-transfer-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ep-dn-child-transfer-gap
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-ep-dn-child-transfer-gap,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ep-dn-child-transfer-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ep-dn-child-transfer-gap},
note = {Source note wxcc-recording-troubleshooting-ep-dn-child-transfer-gap, checked 2026-10-01}
}