Source note · Troubleshooting missing Webex Contact Center recordings
For blind transfers to entry points or queues, a captured transfer gap may appear as silence in the recording.
Checked 2026-10-01
If the transfer gap is captured, it may appear as silence.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, note on blind transfers to entry points and queues
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-transfer-gap-silence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-transfer-gap-silence
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-transfer-gap-silence,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-transfer-gap-silence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-transfer-gap-silence},
note = {Source note wxcc-recording-troubleshooting-transfer-gap-silence, checked 2026-10-01}
}