Source note · Troubleshooting Webex Contact Center outdial
Recording is decided first by a matching active recording schedule; if no schedule matches, queue-level recording settings are evaluated and then tenant-level settings.
Checked 2026-09-30
If no matching schedule exists, Contact Center evaluates the queue-level recording settings, and then tenant-level recording settings.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · recording schedule evaluation order paragraph (exact heading not captured)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-recording-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-recording-precedence
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-recording-precedence,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-recording-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-recording-precedence},
note = {Source note wxcc-outdial-troubleshooting-recording-precedence, checked 2026-09-30}
}