Source note · Setting up call recording in Webex Contact Center
When an agent places a caller on hold, recording of the caller's audio continues.
Checked 2026-09-30
When an agent places a caller on hold, the recording of the caller's audio still continues.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Manage call recording schedules'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-hold-continues. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-hold-continues
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-hold-continues,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-hold-continues},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-hold-continues},
note = {Source note wxcc-recording-setup-hold-continues, checked 2026-09-30}
}