For a blind transfer to another entry point or queue, what is recorded depends on the recording settings of both the originating and the destination queue; if only one queue is recorded, only that queue's conversation is recorded.
Checked 2026-09-05
For blind transfers to another entry point or queue, the recorded conversation depends on the recording settings for the originating and destination queues. If both queues are recorded, the recording can include both conversations. If only one queue is recorded, only that queue's conversation is recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Note block, bullet 5
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-two-queue-recording-rule. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-wxcc-two-queue-recording-rule
BibTeX
@misc{warmtransfer-claim-xferart-wxcc-two-queue-recording-rule,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-two-queue-recording-rule},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-wxcc-two-queue-recording-rule},
note = {Source note xferart-wxcc-two-queue-recording-rule, checked 2026-09-05}
}