Source note · Troubleshooting missing Webex Contact Center recordings
For blind transfers to a Dial Number and for Entry Point to Dial Number call patterns, the speech duration and the recorded-call duration shown in the UI may not match.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, note on blind transfers to DN and EP-to-DN
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-blind-transfer-duration-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-blind-transfer-duration-gap
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-blind-transfer-duration-gap,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-blind-transfer-duration-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-blind-transfer-duration-gap},
note = {Source note wxcc-recording-troubleshooting-blind-transfer-duration-gap, checked 2026-10-01}
}