During an Entry Point to Dial Number call, Webex Contact Center records the consult and the conference but not the transfer of the child call to another Entry Point Dial Number.
Checked 2026-09-05
During an Entry Point to Dial Number (EP-DN) call, Contact Center records the call during consult and conference but not during the transfer of the child call when it is transferred to another EP-DN number.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Note block, bullet 3, nested sub-bullet 2
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-epdn-child-leg-not-recorded. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-wxcc-epdn-child-leg-not-recorded
BibTeX
@misc{warmtransfer-claim-xferart-wxcc-epdn-child-leg-not-recorded,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-epdn-child-leg-not-recorded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-wxcc-epdn-child-leg-not-recorded},
note = {Source note xferart-wxcc-epdn-child-leg-not-recorded, checked 2026-09-05}
}