During a blind transfer the receiving agent briefly enters a reserved state, and whether recording continues or stops at that point depends on settings configured at organization level.
Checked 2026-09-05
When a blind transfer occurs, the agent who receives the call enters a reserved state briefly while the call is being transferred to another agent. Depending on the settings configured at each organization level, call recording can either continue or stop at this point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Note block, bullet 3, nested sub-bullet 1
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-blind-transfer-reserved-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-wxcc-blind-transfer-reserved-state
BibTeX
@misc{warmtransfer-claim-xferart-wxcc-blind-transfer-reserved-state,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-wxcc-blind-transfer-reserved-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-wxcc-blind-transfer-reserved-state},
note = {Source note xferart-wxcc-blind-transfer-reserved-state, checked 2026-09-05}
}