Source note · Troubleshooting missing Webex Contact Center recordings
When an agent places a caller on hold, recording of the caller's audio continues.
Checked 2026-10-01
When an agent places a caller on hold, the recording of the caller's audio still continues.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, note on hold
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-hold-caller-audio-recorded. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-hold-caller-audio-recorded
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-hold-caller-audio-recorded,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-hold-caller-audio-recorded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-hold-caller-audio-recorded},
note = {Source note wxcc-recording-troubleshooting-hold-caller-audio-recorded, checked 2026-10-01}
}