Cisco states that where flow-level Recording Control is used, the flow-level configuration overrides the recording settings in Control Hub.
Checked 2026-09-05
If you use flow-level Recording Control, the flow-level configuration overrides the recording settings in Control Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, opening section
Cite this note
APA
WarmTransfer. (2026, September 5). Who can change a recording and what happens at a transfer: source note wxrecflow-flow-overrides-control-hub. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecflow-flow-overrides-control-hub
BibTeX
@misc{warmtransfer-claim-wxrecflow-flow-overrides-control-hub,
title = {Who can change a recording and what happens at a transfer: source note wxrecflow-flow-overrides-control-hub},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecflow-flow-overrides-control-hub},
note = {Source note wxrecflow-flow-overrides-control-hub, checked 2026-09-05}
}