Cisco states that on a blind transfer the receiving agent enters a reserved state briefly and that, depending on the settings configured at each organization level, call recording can either continue or stop at that point.
Checked 2026-09-05
When a blind transfer occurs, the agent who receives the call enters a reserved state briefly while the call is being transferred to another agent. Depending on the settings configured at each organization level, call recording can either continue or stop at this point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, blind transfer and reserved state paragraph
Cite this note
APA
WarmTransfer. (2026, September 5). Who can change a recording and what happens at a transfer: source note wxrecflow-reserved-state-is-documented. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecflow-reserved-state-is-documented
BibTeX
@misc{warmtransfer-claim-wxrecflow-reserved-state-is-documented,
title = {Who can change a recording and what happens at a transfer: source note wxrecflow-reserved-state-is-documented},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecflow-reserved-state-is-documented},
note = {Source note wxrecflow-reserved-state-is-documented, checked 2026-09-05}
}