Claim record · Who can change a recording and what happens at a transfer
Cisco states that on a blind transfer the receiving agent enters a reserved state briefly and that, depending on the settings configured at each organization level, call recording can either continue or stop at that point.
fact · verified 2026-09-05
When a blind transfer occurs, the agent who receives the call enters a reserved state briefly while the call is being transferred to another agent. Depending on the settings configured at each organization level, call recording can either continue or stop at this point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, blind transfer and reserved state paragraph
Cite this claim
APA
WarmTransfer. (2026, September 5). Who can change a recording and what happens at a transfer: claim wxrecflow-reserved-state-is-documented. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecflow-reserved-state-is-documented
BibTeX
@misc{warmtransfer-claim-wxrecflow-reserved-state-is-documented,
title = {Who can change a recording and what happens at a transfer: claim wxrecflow-reserved-state-is-documented},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecflow-reserved-state-is-documented},
note = {Claim wxrecflow-reserved-state-is-documented, verified 2026-09-05}
}