For call recording, recording schedule settings override queue-level settings, and queue-level settings override tenant-level settings.
Checked 2026-09-24
If a call matches an active recording schedule, the schedule settings determine whether the call is recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording schedules
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules - settings hierarchy
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-schedule-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-schedule-precedence
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-schedule-precedence,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-schedule-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-schedule-precedence},
note = {Source note webex-cc-wfo-schedule-precedence, checked 2026-09-24}
}