Source note · Troubleshooting Webex Contact Center outdial
Under recording schedules, whether an outdial call is recorded is based on the site, team and agent making the call; a schedule for the Outdial queue scoped to one site records only outdial calls from teams under that site.
Checked 2026-09-30
Outdial call recording is based on the site, team, and agent who makes the outdial call.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · outdial call recording note with the Chicago site example (exact heading not captured)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-rec-site-team-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-rec-site-team-agent
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-rec-site-team-agent,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-rec-site-team-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-rec-site-team-agent},
note = {Source note wxcc-outdial-troubleshooting-rec-site-team-agent, checked 2026-09-30}
}