Cisco states that a matching recording schedule determines whether a call is recorded, and that where no schedule matches, Webex Contact Center evaluates the queue-level settings and then the tenant-level settings.
Checked 2026-09-05
If no matching schedule exists, Contact Center evaluates the queue-level recording settings, and then tenant-level recording settings.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, Recording details step
Cite this note
APA
WarmTransfer. (2026, September 5). Who can change a recording and what happens at a transfer: source note wxrecflow-control-hub-levels-are-ordered. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecflow-control-hub-levels-are-ordered
BibTeX
@misc{warmtransfer-claim-wxrecflow-control-hub-levels-are-ordered,
title = {Who can change a recording and what happens at a transfer: source note wxrecflow-control-hub-levels-are-ordered},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecflow-control-hub-levels-are-ordered},
note = {Source note wxrecflow-control-hub-levels-are-ordered, checked 2026-09-05}
}