Source note · Troubleshooting missing Webex Contact Center recordings
During a blind transfer the receiving agent briefly enters the reserved state, and depending on organisation-level settings, call recording either continues or stops at that point.
Checked 2026-10-01
Depending on the settings configured at each organization level, call recording can either continue or stop at this point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, note on reserved state during blind transfer
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-reserved-state-org-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-reserved-state-org-setting
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-reserved-state-org-setting,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-reserved-state-org-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-reserved-state-org-setting},
note = {Source note wxcc-recording-troubleshooting-reserved-state-org-setting, checked 2026-10-01}
}