Source note · Troubleshooting missing Webex Contact Center recordings
On the Next Generation media platform, consult calls started during an active call that is being recorded are recorded automatically and appear in the Recording Management portal under the same interaction.
Checked 2026-10-01
In the Next Generation media platform, if an active call is being recorded, consult calls that are initiated during the active call are automatically recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Next Generation media platform; current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call recording schedules, note on consult recording in the Next Generation media platform
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ng-consult-auto-recorded. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ng-consult-auto-recorded
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-ng-consult-auto-recorded,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ng-consult-auto-recorded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ng-consult-auto-recorded},
note = {Source note wxcc-recording-troubleshooting-ng-consult-auto-recorded, checked 2026-10-01}
}