On the Next Generation media platform a consult started during a recorded call is recorded automatically, and the agent has no recording control over that leg.
inferred · Checked 2026-09-05
In the Next Generation media platform, if an active call is being recorded, consult calls that are initiated during the active call are automatically recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Manage call recording schedules — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Note block preceding Create a call recording schedule, bullet 4
Cite this note
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: source note wxrec-consult-recorded-without-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-consult-recorded-without-control
BibTeX
@misc{warmtransfer-claim-wxrec-consult-recorded-without-control,
title = {Agent and supervisor recording controls in Webex Contact Center: source note wxrec-consult-recorded-without-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-consult-recorded-without-control},
note = {Source note wxrec-consult-recorded-without-control, checked 2026-09-05}
}