Retention of AI Receptionist call audio

See also

Sources

1. 1
   The 90-day transcript purge documented for Webex AI Agent Studio is not stated to apply to AI Receptionist for Webex Calling, because that guide documents Webex Contact Center AI agents and never names AI Receptionist.inferred

   Webex AI Agent Studio Administration guide · whole guide; targeted inspection for AI Receptionist · Checked 2026-09-16
2. 2
   In Webex AI Agent Studio no user has access to transcripts by default; a full administrator must explicitly grant decrypt access to individual users, and locked sessions require that permission to view.

   Webex AI Agent Studio Administration guide · Get started with Webex AI Agent Studio, User roles and permissions, Manage transcript access · Checked 2026-09-16
3. 3
   The Calling retention article, which is the governing document for Webex Calling recording retention, contains no AI Receptionist section and no AI Receptionist retention values.

   Ensure regulatory compliance of Webex Calling content (Calling retention) · whole article; targeted inspection for AI Receptionist and voicemail · Checked 2026-09-16
4. 4
   Because AI Receptionist calls carry dedicated CDR fields, the metadata of calls handled by AI Receptionist falls inside the Webex Calling CDR retention regime, which defaults to 400 days, while the audio itself has no published retention statement.inferred

   What's new in Webex Calling · June 18, 2026 entry, AI Receptionist for Webex Calling, capability list · Checked 2026-09-16
5. 5
   The Control Hub retention policies article states that enabling AI features may limit access to voice transcripts.

   Manage retention policies in Control Hub · Webex data retention FAQs · Checked 2026-09-16
6. 6
   The Control Hub retention policies article gives no numeric retention period for Webex Calling and defers to a separate regulatory compliance article for the custom retention task.

   Manage retention policies in Control Hub · Set the retention policy for your organization, Calling section · Checked 2026-09-16
7. 7
   Cisco's default AI transparency message text includes information about call transcript retention, and admins are told to review that transcript-retention language and update it when required.

   AI Receptionist in Webex Calling · Understand AI transparency for AI Receptionist, how AI transparency works and what to review · Checked 2026-09-16
8. 8
   The AI transparency message plays first, before the welcome message, the call-recording announcement and any other announcements, and callers cannot interrupt it.

   AI Receptionist in Webex Calling · Understand AI transparency for AI Receptionist, caller experience · Checked 2026-09-16
9. 9
   The Cisco Webex AI development, data privacy, security and safety page states that Cisco does not retain customer input data after the inference process.

   AI Development, Data Privacy, Security, and Safety · Privacy and Security · Checked 2026-09-16
10. 10
    The same Cisco AI privacy page directs readers to the Cisco Trust Portal for more detail on feature-specific data retention policies.

    AI Development, Data Privacy, Security, and Safety · Privacy and Security · Checked 2026-09-16
11. 11
    The Webex Calling What's new page states that, as of March 30, 2026, native call recordings and transcripts are integrated into the eDiscovery search and extraction dashboard.

    What's new in Webex Calling · March 30, 2026 entry, Enhancing compliance: Native Call Recordings is available in eDiscovery · Checked 2026-09-16
12. 12
    The Contact Center zero-retention and 90-day statements are scoped to Webex Contact Center AI agents and the Contact Center AI Assistant, and no document located states that they govern AI Receptionist for Webex Calling.inferred

    Data Security, Privacy, and Residency in Webex Contact Center · Data Residency for AI Agents in Webex Contact Center; Data Residency for AI Assistant in Webex Contact Center · Checked 2026-09-16
13. 13
    In the same Contact Center retention table, AI agent session history is shown as stored in the home region with the retention period printed as a literal placeholder value rather than a number.

    Data Security, Privacy, and Residency in Webex Contact Center · Data Retention and Lifecycle Management, retention table, AI Agent Session History row · Checked 2026-09-16
14. 14
    The 90-day AI Receptionist transcript figure is documented as an availability window for administrator troubleshooting access, not as a stated deletion schedule for the underlying transcript data.inferred

    AI Receptionist in Webex Calling · Language support section, transcript troubleshooting note · Checked 2026-09-16
15. 15
    The Webex AI Agent Studio management guide states that transcripts are stored in Webex AI Agent Studio for 90 days, after which they are automatically purged.

    Webex AI Agent Studio Administration guide · View autonomous AI agent sessions and history, Sessions · Checked 2026-09-16
16. 16
    The AI engine is chosen in General Settings and the available engines are Webex AI Pro and Webex AI Pro-US, with Webex AI Pro-US described as English-only and limited to United States organizations and locations.

    AI Receptionist in Webex Calling · Create an AI Receptionist, General Settings; Supported locales and voices, Table 1 engine column · Checked 2026-09-16
17. 17
    The AI Receptionist help article never uses the word recorded outside the single Recordings bullet, so it never states that AI Receptionist calls are audio-recorded, how recordings come to exist, or where they are held.

    AI Receptionist in Webex Calling · whole article; targeted inspection for recorded and its inflections · Checked 2026-09-16
18. 18
    Webex Contact Center voice recording retention defaults to 1095 days with a minimum of 1 day and a maximum of 3600 days.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Contact Center section, voice recording retention · Checked 2026-09-16
19. 19
    Cisco documents two different minimum values for Contact Center voice recording retention: 1 day in the Calling retention article and 7 days in the Control Hub retention policies article.disputed

    Manage retention policies in Control Hub · Set the retention policy for your organization, Contact Center voice recordings · Checked 2026-09-16
20. 20
    Webex Calling CDRs have a default retention policy of 400 days, with compliance retention of 13 months generally and 6 months in European Union countries.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Webex Calling CDR retention · Checked 2026-09-16
21. 21
    Only a compliance officer can access call recordings in the Webex Calling storage location.

    Manage call recording for Webex Calling · Download and play call recordings · Checked 2026-09-16
22. 22
    Compliance-focused, policy-based call recording for AI Receptionist is listed as a roadmap item targeted for Q3 calendar 2026, not as a shipping capability.

    AI Receptionist for Webex Calling is Now Generally Available · What's Next for AI Receptionist, Compliance-Focused Call Recording · Checked 2026-09-16
23. 23
    If the Contact Center connection drops, AI Receptionist automatically falls back to the configured Default Action.

    AI Receptionist in Webex Calling · Troubleshooting known issues · Checked 2026-09-16
24. 24
    When a Webex Calling recording is deleted, the administrator chooses between purging it immediately and letting it follow the retention policy.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Configure retention policy, deleted recording options · Checked 2026-09-16
25. 25
    An administrator can disable the AI transparency disclosure after acknowledging a compliance warning, and the change is recorded in the audit trail.

    AI Receptionist in Webex Calling · Understand AI transparency for AI Receptionist, regional behavior · Checked 2026-09-16
26. 26
    The AI transparency disclosure text is bounded at 20 to 200 characters, and disabling it requires a reason of 2 to 200 characters.

    AI Receptionist in Webex Calling · Understand AI transparency for AI Receptionist, how AI transparency works and regional behavior · Checked 2026-09-16
27. 27
    For EU deployments AI transparency is enabled by default, and existing receptionists are automatically enabled with the default message when no custom message is configured.

    AI Receptionist in Webex Calling · Understand AI transparency for AI Receptionist, regional behavior · Checked 2026-09-16
28. 28
    Cisco documents an approximate 1 to 30 day lag for the system to delete expired compliance data.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Expired data deletion note · Checked 2026-09-16
29. 29
    The AI Receptionist general-availability announcement contains no statement about call audio retention, storage location, transcription retention or privacy terms.

    AI Receptionist for Webex Calling is Now Generally Available · whole article; targeted inspection for recording retention and privacy · Checked 2026-09-16
30. 30
    The Webex Calling recording page does not give configurable retention ranges itself and cross-references a separate Calling retention article for the expiry-policy configuration.

    Manage call recording for Webex Calling · Download and play call recordings, Expires on column note · Checked 2026-09-16
31. 31
    AI Receptionist prompts and templates support English only, and the feature is not available in India and Saudi Arabia.

    AI Receptionist in Webex Calling · AI Receptionist in Webex Calling, introductory limitations and the Language support limitations list · Checked 2026-09-16
32. 32
    An AI Receptionist knowledge base is capped at 2 GB and 100 files, with 10 MB per file and 2 MB for a .txt file.

    AI Receptionist in Webex Calling · Configure the Knowledge Base, limitations list · Checked 2026-09-16
33. 33
    Legal hold preserves Webex App, Meetings and Webex Calling data beyond the normal retention period, and it is part of the legal compliance feature set that also includes configurable retention for the Webex call provider.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Webex Calling section, legal compliance feature list · Checked 2026-09-16
34. 34
    AI Receptionist is an organization-level add-on for Webex Calling, each instance bundles 250 minutes for 100 US dollars, up to 100 instances are allowed per organization, minute entitlements are pooled, and overage adds 250-minute bundles at 115 US dollars each.

    AI Receptionist for Webex Calling is Now Generally Available · Flexible Licensing for Webex Calling Customers · Checked 2026-09-16
35. 35
    AI Receptionist supports caller-facing locales and voices across 16 locales, including Bulgarian, English for the United States, the United Kingdom and Australia, French for France and Canada, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese for Brazil, Spanish for Spain and Mexico, and Vietnamese.

    AI Receptionist in Webex Calling · Supported locales and voices for the AI Receptionist, Table 1 · Checked 2026-09-16
36. 36
    Because AI Receptionist is not supported in an air-gapped environment and requires cloud connectivity, call media handled by AI Receptionist necessarily traverses Cisco cloud infrastructure regardless of whether the calling estate is on-premises.inferred

    Configure Webex Calling AI Receptionist for Unified Communications Manager · Limitations, Non-Air Gap Environment · Checked 2026-09-16
37. 37
    AI Studio supports up to 9 intents and 1 default action for each AI Receptionist.

    AI Receptionist in Webex Calling · Configure and manage intents · Checked 2026-09-16
38. 38
    No publicly reachable Cisco document located in this packet states a retention period for AI Receptionist call audio.inferred

    AI Receptionist in Webex Calling · cross-article finding: this article, the Calling retention article, the Control Hub retention policies article, the Webex Calling recording article, the UCM article, the AI Agent Studio guide, the Contact Center data security article, the AI development privacy page and the GA announcement · Checked 2026-09-16
39. 39
    The AI Receptionist for Webex Calling help article states no retention period, storage location or deletion schedule for AI Receptionist call audio.

    AI Receptionist in Webex Calling · whole article; targeted inspection of Manage AI Receptionist, AI transparency and Limitations sections · Checked 2026-09-16
40. 40
    AI Receptionist is provisioned in the Webex Contact Center region associated with the primary Webex Calling location, or the Contact Center primary location when both are used.

    AI Receptionist in Webex Calling · Data locality note in the AI Receptionist article, cross-referencing Data Locality in Webex Contact Center · Checked 2026-09-16
41. 41
    The cross-reference titled View and manage AI Receptionist recordings in the AI Receptionist help article resolves only to an internal fragment anchor and carries no target article URL, so the referenced article is not reachable from the page.

    AI Receptionist in Webex Calling · Manage AI Receptionist section, hyperlink target of View and manage AI Receptionist recordings · Checked 2026-09-16
42. 42
    The AI Receptionist help article exposes a Recordings item under Manage AI Receptionist, described as searching, reviewing and managing recordings of calls handled by AI Receptionist.

    AI Receptionist in Webex Calling · Manage AI Receptionist section, Recordings item · Checked 2026-09-16
43. 43
    With a Webex Calling Pro Pack license, the call recording retention period is configurable between 7 days and 3600 days.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Webex Calling section, custom retention period · Checked 2026-09-16
44. 44
    Without a Webex Calling Pro Pack license, the call recording retention period is fixed at 360 days and the administrator cannot change it.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Webex Calling section, retention values · Checked 2026-09-16
45. 45
    Using the configurable Webex Calling retention feature requires a Pro Pack license for Webex Calling.

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Webex Calling section, feature gating note · Checked 2026-09-16
46. 46
    When Webex is the recording provider the administrator chooses a storage region, which determines where the organization's call recordings are stored.

    Manage call recording for Webex Calling · Enable call recording at organization level · Checked 2026-09-16
47. 47
    The AI Receptionist for Webex Calling help article states that transcripts are available for up to 90 days.

    AI Receptionist in Webex Calling · Language support section, transcript troubleshooting note · Checked 2026-09-16
48. 48
    Only full administrators can access AI Receptionist transcripts, and the documented access path is the Webex for Developers API reached through Webex Cloud Calling, All APIs, AI Receptionist, rather than Control Hub.

    AI Receptionist in Webex Calling · Language support section, transcript troubleshooting note · Checked 2026-09-16
49. 49
    The AI Receptionist for Cisco Unified Communications Manager help article states nothing about call audio handling, recording, transcription, storage or retention; its data-handling content is limited to user syncing and dial-plan reachability.

    Configure Webex Calling AI Receptionist for Unified Communications Manager · whole article; targeted inspection for recording and retention · Checked 2026-09-16
50. 50
    AI Receptionist for UCM is an overlay service reached through dial plan, Local Gateway and Unified CM SIP trunking, requires Unified CM version 14 SU or 15 SU or later, requires a Webex Calling professional license add-on, and is not supported in an air-gapped environment.

    Configure Webex Calling AI Receptionist for Unified Communications Manager · Prerequisites and deployment sections · Checked 2026-09-16
51. 51
    The Webex AI help hub groups AI transparency technical notes under Webex Suite, Customer Experience and Devices and links to the Trust Portal for them, and it does not name AI Receptionist anywhere.

    Webex AI - Features · Our commitment to responsible AI · Checked 2026-09-16
52. 52
    The Cisco AI privacy page does not differentiate Webex Calling from Contact Center or any other product, and gives no retention period and no separate treatment of prompts, transcripts, audio or recordings.

    AI Development, Data Privacy, Security, and Safety · whole article · Checked 2026-09-16
53. 53
    The Webex Calling recording help page states that Webex recordings are currently configured with a retention period of one year.

    Manage call recording for Webex Calling · Overview, Webex provider · Checked 2026-09-16
54. 54
    Storage for Webex-provider call recordings is 100 GB per organization.

    Manage call recording for Webex Calling · Overview, Webex provider storage limit · Checked 2026-09-16
55. 55
    The Webex Calling What's new page lists API support for AI Receptionist under July 28, 2026.

    What's new in Webex Calling · July 28, 2026 entry, API support for AI Receptionist · Checked 2026-09-16
56. 56
    The Webex Calling What's new page lists AI Receptionist for Webex Calling under June 18, 2026, with capabilities including intent-based routing, reporting, native PSTN integration and dedicated CDR fields.

    What's new in Webex Calling · June 18, 2026 entry, AI Receptionist for Webex Calling · Checked 2026-09-16
57. 57
    The Webex Calling What's new page lists configurable retention for Webex call recording under October 31, 2025, and references a paid add-on for extra storage when Webex is the recording provider.

    What's new in Webex Calling · October 31, 2025 entry, Configurable Retention for Webex call recording · Checked 2026-09-16
58. 58
    The Webex Contact Center data security article states that media and sensitive data are never retained after processing, that data exists only in the volatile memory of the processing engine, and that no human employees or sub-processors have access to raw audio or text streams during inference.

    Data Security, Privacy, and Residency in Webex Contact Center · Ephemeral Processing and Zero Retention · Checked 2026-09-16
59. 59
    The Webex Contact Center data security and residency article states that real-time audio and transcripts are not stored, with a retention period of zero, purged immediately after the session ends.

    Data Security, Privacy, and Residency in Webex Contact Center · Ephemeral Processing and Zero Retention, retention table · Checked 2026-09-16
60. 60
    The Contact Center data security article states that operational logs are stored for 90 days in the home region for troubleshooting and system health monitoring.

    Data Security, Privacy, and Residency in Webex Contact Center · Data Retention and Lifecycle Management, retention table, Operational Logs row · Checked 2026-09-16

Documents

Cite this page

WarmTransfer. (2026, September 16). Retention of AI Receptionist call audio. WarmTransfer. https://warmtransfer.net/knowledge/cisco-ai-receptionist-audio

@misc{warmtransfer-cisco-ai-receptionist-audio,
  title  = {Retention of AI Receptionist call audio},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/cisco-ai-receptionist-audio},
  note   = {Verified 2026-09-16}
}