WarmTransfer
webex calling · published

Webex Calling AI Receptionist

Verified 2026-09-15 · 13 sources · tier 2 · 1 disputed

Also known as AI Receptionist, prodsg1.

Disputed: 1 source below carries conflicting evidence.

Webex Calling AI Receptionist answers calls and responds to common questions on behalf of a front desk 8. The AI Receptionist agent is purchased as an add-on to a Webex Calling professional licence 3.

Architecture and components

The AI Receptionist transparency note names Eleven Labs and Deepgram alongside Azure OpenAI among the components the feature is built on 7.

The feature can also be configured for Unified Communications Manager, reaching an on-premises call control platform from the cloud through a local gateway 6.

Data residency and routing

The AI Receptionist transparency note publishes a data residency table covering 7 regions identified as produs1, prodeu1, prodeu2, prodca1, prodip1, prodanz1, and prodsg1 4. The residency table's footnote states that requests marked global can end up in any data centre globally where the models are hosted 1. Furthermore, the Singapore region's row routes its internal model proxy through Sydney in Australia rather than through Singapore 5.

Sources disagree on language availability, as the transparency note's statement about language availability conflicts with the product article's locale support table, which lists multiple locales as already supported 2.

See also

See also The Cisco AI transparency note set beyond the contact centre. See also Webex Calling license types and entitlements. See also Retention of AI Receptionist call audio. See also Webex Calling Customer Assist as a product.

Applicability

Applies to: Cisco Webex Calling AI Receptionist. Deployments: cloud and on-premises. Sources checked 2026-09-05. The claims cover cloud and on-premises deployments 6.

What remains uncertain

Which cells in the residency table carry the global marking is not covered by the sources below. Whether call audio is retained and for how long is not covered by the sources below. Whether calls are transcribed and what is kept is not covered by the sources below. Whether the Webex Calling offer disclosure agrees with this residency table is not covered by the sources below. Whether and how the receptionist hands off to a person is not covered by the sources below. Which language list is current is not covered by the sources below. How the receptionist interacts with Customer Assist queues is not covered by the sources below. Why the Singapore region routes through Sydney is not covered by the sources below.

See also

Depends on

Parent of

Part of

Scopes

Referenced by

Sources

  1. 1
    The residency table's footnote states that the requests marked global can end up in any data centre globally where the models are hosted.
    Cisco Webex Calling AI Receptionist - AI Transparency Note · data residency table footnote · Checked 2026-09-05
  2. 2
    The transparency note's statement about language availability conflicts with the product article's locale support table, which lists multiple locales as already supported.disputed
    AI Receptionist in Webex Calling · locale support table compared with the transparency note · Checked 2026-09-05
  3. 3
    The AI Receptionist agent is purchased as an add-on to a Webex Calling professional licence.
    AI Receptionist in Webex Calling · licensing · Checked 2026-09-05
  4. 4
    The AI Receptionist transparency note publishes a data residency table covering 7 regions identified as produs1, prodeu1, prodeu2, prodca1, prodip1, prodanz1 and prodsg1.
    Cisco Webex Calling AI Receptionist - AI Transparency Note · data residency table · Checked 2026-09-05
  5. 5
    The Singapore region's row routes its internal model proxy through Sydney in Australia rather than through Singapore.
    Cisco Webex Calling AI Receptionist - AI Transparency Note · data residency table, prodsg1 row · Checked 2026-09-05
  6. 6
    The AI Receptionist can be configured for Unified Communications Manager, reaching an on-premises call control platform from the cloud through a local gateway.
    Configure Webex Calling AI Receptionist for Unified Communications Manager · Configure for Unified Communications Manager · Checked 2026-09-05
  7. 7
    The AI Receptionist note names Eleven Labs and Deepgram alongside Azure OpenAI among the components it is built on.
    Cisco Webex Calling AI Receptionist - AI Transparency Note · Model Architecture · Checked 2026-09-05
  8. 8
    The AI Receptionist answers calls and responds to common questions on behalf of a front desk.
    AI Receptionist in Webex Calling · overview · Checked 2026-09-05
  9. 9
    AI Receptionist transcripts are available for up to 90 days.
    AI Receptionist in Webex Calling · language support section · Checked 2026-09-05
  10. 10
    No source states how long AI Receptionist call audio is retained; the product article names a recordings capability and the only link to the section governing it does not resolve within the article.
    AI Receptionist in Webex Calling · recordings capability and its intra-page link · Checked 2026-09-05
  11. 11
    The Detailed Call History Transfer type field is described as indicating the type of the transfer attempt, and both of its documented example values are AI Receptionist deflections: AI Receptionist Deflection By Intent for a call routed to a number mapped to an identified intent, and AI Receptionist Deflection By Default for a call routed to a preconfigured default number after a conversation outcome or a call failure.
    Reports: Detailed Call History — Get Detailed Call History · spec.responses.200 schema, Transfer type description · Checked 2026-09-15
  12. 12
    The AI Receptionist administrative reference never states what a transfer destination receives; no summary, transcript, screen pop or context is described as being handed over.
    AI Receptionist in Webex Calling · Whole article, specifically the intent-transfer sections and Manage AI Receptionist · Checked 2026-09-05
  13. 13
    AI Receptionist call transcripts are available for up to 90 days, only to full administrators, and only for troubleshooting.
    AI Receptionist in Webex Calling · Language support section, closing note · Checked 2026-09-05

Documents

tier 2 current vendor documentation

AI Receptionist in Webex Calling

Cisco Systems, Inc. (Webex Help Center) · 2026-09-04 · accessed 2026-09-05

tier 2 current vendor documentation

Cisco Webex Calling AI Receptionist - AI Transparency Note

Cisco Systems, Inc. (Cisco Trust Portal) · accessed 2026-09-05

tier 2 current vendor documentation

Configure Webex Calling AI Receptionist for Unified Communications Manager

Cisco Systems, Inc. (Webex Help Center) · 2026-07-02 · accessed 2026-09-05

tier 2 current vendor documentation

Reports: Detailed Call History — Get Detailed Call History

Cisco Systems, Inc. (developer.webex.com) · accessed 2026-09-16

Cite this page

APA

WarmTransfer. (2026, September 15). Webex Calling AI Receptionist. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-ai-receptionist

BibTeX

@misc{warmtransfer-webex-calling-ai-receptionist,
  title  = {Webex Calling AI Receptionist},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-ai-receptionist},
  note   = {Verified 2026-09-15}
}