Webex Calling AI Receptionist

Verified 2026-09-05 · 12 claims · sources tier 2 · 1 disputed

Also known as AI Receptionist, prodsg1.

Webex Calling AI Receptionist answers calls and responds to common questions on behalf of a front desk 8. The AI Receptionist agent is purchased as an add-on to a Webex Calling professional licence 3.

Architecture and components

The AI Receptionist transparency note names Eleven Labs and Deepgram alongside Azure OpenAI among the components the feature is built on 7.

The feature can also be configured for Unified Communications Manager, reaching an on-premises call control platform from the cloud through a local gateway 6.

Data residency and routing

The AI Receptionist transparency note publishes a data residency table covering 7 regions identified as produs1, prodeu1, prodeu2, prodca1, prodip1, prodanz1, and prodsg1 4. The residency table's footnote states that requests marked global can end up in any data centre globally where the models are hosted 1. Furthermore, the Singapore region's row routes its internal model proxy through Sydney in Australia rather than through Singapore 5.

Sources disagree on language availability, as the transparency note's statement about language availability conflicts with the product article's locale support table, which lists multiple locales as already supported 2.

See also

See also The Cisco AI transparency note set beyond the contact centre. See also Webex Calling license types and entitlements. See also Retention of AI Receptionist call audio. See also Webex Calling Customer Assist as a product.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Calling AI Receptionist across cloud and on-premises deployments, verified as of 2026-09-05. The claims cover cloud and on-premises deployments 6.

What remains uncertain

Which cells in the residency table carry the global marking is not covered by any claim in this article. Whether call audio is retained and for how long is not covered by any claim in this article. Whether calls are transcribed and what is kept is not covered by any claim in this article. Whether the Webex Calling offer disclosure agrees with this residency table is not covered by any claim in this article. Whether and how the receptionist hands off to a person is not covered by any claim in this article. Which language list is current is not covered by any claim in this article. How the receptionist interacts with Customer Assist queues is not covered by any claim in this article. Why the Singapore region routes through Sydney is not covered by any claim in this article.

WarmTransfer. (2026, September 5). Webex Calling AI Receptionist. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-ai-receptionist

@misc{warmtransfer-webex-calling-ai-receptionist,
  title  = {Webex Calling AI Receptionist},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-ai-receptionist},
  note   = {Verified 2026-09-05}
}