What's new in Webex Calling

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/rdmb0/What's-new-in-Webex-Calling

Published

2026-09-05

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Customer Assist rename propagated to Partner Hub, Control Hub, User Hub, the Webex App and CSV import templates. fact in context
• Existing Customer Experience Essentials licenses, agents, supervisors and queues were moved automatically to Customer Assist at no additional cost. fact in context
• On 15 May 2025 Cisco renamed Webex Customer Experience Essentials to Webex Calling Customer Assist. fact in context
• The hot desk only licensing and onboarding model was announced in the Webex Calling what's-new entry dated 12 February 2025. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). What's new in Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-rdmb0-whats-new-webex-calling

BibTeX

@misc{warmtransfer-cisco-help-rdmb0-whats-new-webex-calling,
  title  = {What's new in Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-rdmb0-whats-new-webex-calling},
  note   = {Cisco Systems, accessed 2026-09-05}
}