What Cisco AI voice features retain of call audio and transcripts

Verified 2026-09-05 · 25 claims · sources tier 2 · 1 disputed

Also known as post-call summary, queue recordings, shared summary.

WarmTransfer's reading of the sources is that Cisco publishes retention periods for call transcripts, summaries, and recordings across product documentation rather than within its transparency notes 3​11. Specific retention limits vary by feature, ranging from 24 hours for transfer summaries to 365 days for post-call transcripts and summaries 7​8.

Customer Assist retention limits

Webex retains Customer Assist queue recordings for 360 days by default 5. Post-call summaries, action items, and transcripts are stored for 365 days 8. Summaries shared on a transferred or conference call are stored for 24 hours and then deleted 7. Customer Assist recording does not cover consults or transfers, so the 360 day queue recording retention never applies to transferred call audio 2.

AI Receptionist retention limits

AI Receptionist transcripts are available for up to 90 days 1. The AI Receptionist product article states that the default caller-facing message includes information about call transcript retention and never prints the period that message states 10. No source states how long AI Receptionist call audio is retained; the product article names a recordings capability and the only link to the section governing it does not resolve within the article 6.

Transparency note documentation

The 3 Cisco AI voice transparency notes read for this topic publish no retention period for call audio, transcripts, or derived artefacts between them 11. WarmTransfer's reading of the sources is that every retention figure the corpus holds for a Cisco AI voice feature comes from product documentation, and none comes from a transparency note 3.

Sources disagree on in-house transcription audio retention, as 2 adjacent sentences in Cisco's in-house transcription note assert and then deny that Cisco retains audio 4. In addition, WarmTransfer's reading of the sources is that whether call content is used to improve a model is answered differently depending on which Cisco feature transcribes the call 9.

See also

• Webex Calling AI Receptionist
• Retention of AI Receptionist call audio
• What a transferred call leaves behind across Cisco products
• Cisco AI transparency technical notes
• Webex Calling Customer Assist as a product
• Webex Contact Center recording and contact data retention

Applicability

Across the claims in this article, the evidence covers Cisco AI features, Cisco Webex Calling Customer Assist, and Cisco Webex Calling AI Receptionist across cloud deployments, verified as of 2026-09-05.

What remains uncertain

• Whether the Calling offer disclosure agrees with these 4 figures is not covered by any claim in this article.
• Where Customer Assist recordings are stored is not covered by any claim in this article.
• Which retention belongs to Cisco and which to a model vendor is not covered by any claim in this article.
• The AI Receptionist recordings section the broken link points at is not covered by any claim in this article.
• How long AI Receptionist call audio is retained is unstated in the source material 6.
• The retention period the caller-facing message states is not covered by any claim in this article.
• Sources disagree on whether Cisco retains audio for in-house transcription 4.
• What else a transferred call leaves behind is not covered by any claim in this article.

WarmTransfer. (2026, September 5). What Cisco AI voice features retain of call audio and transcripts. WarmTransfer. https://warmtransfer.net/knowledge/cisco-ai-audio-retention

@misc{warmtransfer-cisco-ai-audio-retention,
  title  = {What Cisco AI voice features retain of call audio and transcripts},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/cisco-ai-audio-retention},
  note   = {Verified 2026-09-05}
}