Ensure regulatory compliance of Webex Calling content (Calling retention)

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/b1o0pcb/Calling-retention

Published

2026-03-31

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling CDR compliance retention is 13 months outside the European Union and 6 months for European Union countries. in context
• By default, Webex Calling CDRs have a 400-day (13-month) retention policy. in context
• The 400-day Pro Pack history for the Detailed Call History Report is probably not reachable for EU-based organizations, because the compliance article gives a 6-month CDR retention for EU countries and the reports article states no EU exception. inferred in context
• Call recordings appear in compliance reports only when Webex is the call recording provider. in context
• Recordings created before configurable retention was put in place must be deleted manually. in context
• Legal hold can preserve Webex Calling data during litigation for longer than the retention policy allows. in context
• Without the Pro Pack license the retention period for Webex Calling recordings is fixed at 360 days and the administrator cannot change it. disputed in context
• With the Pro Pack license for Webex Calling an administrator can set retention for call recordings, transcripts, summaries and action items from 7 to 3600 days. in context
• After a retention period expires, deletion of the expired compliance data takes roughly 1 to 30 days. in context

Cite this source record

APA

WarmTransfer. (2026, March 31). Ensure regulatory compliance of Webex Calling content (Calling retention). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-b1o0pcb-calling-retention

BibTeX

@misc{warmtransfer-cisco-help-b1o0pcb-calling-retention,
  title  = {Ensure regulatory compliance of Webex Calling content (Calling retention)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-b1o0pcb-calling-retention},
  note   = {Cisco Systems, accessed 2026-09-16}
}