Manage retention policies in Control Hub

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nlbihhs/Manage-retention-policies-in-Control-Hub

Published

2026-04-30

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Control Hub retention policies article states that enabling AI features may limit access to voice transcripts. in context
• The Control Hub retention policies article gives no numeric retention period for Webex Calling and defers to a separate regulatory compliance article for the custom retention task. in context
• Cisco documents two different minimum values for Contact Center voice recording retention: 1 day in the Calling retention article and 7 days in the Control Hub retention policies article. disputed in context
• The Webex Contact Center retention policy is set in Control Hub under Management > Organization settings > Settings > Retention policies, then Contact Center retention policy > Update the policy. in context
• The Control Hub Contact Center retention policy offers a Default option of 1095 days or a Custom retention period. in context
• As of the article's 2026-04-30 update, Cisco said the Control Hub Contact Center retention policy feature was being rolled out progressively and might not yet be available to all customers. in context
• Cisco states that enabling artificial intelligence features may limit access to voice transcripts, in addition to the effect of any retention policy. in context
• Cisco states that the contact centre retention policy control is being progressively rolled out and may not yet be available to all customers. in context
• Webex Meetings retention runs from 7 to 360 days for standard customers and up to 3600 days with a Pro Pack licence, which is a different default and a different gating from the contact centre scheme. in context
• The Control Hub retention policies article describes the contact centre value as controlling how long Webex keeps contact centre voice recordings, without mentioning transcripts. disputed in context

Cite this source record

APA

WarmTransfer. (2026, April 30). Manage retention policies in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nlbihhs-retention-policies

BibTeX

@misc{warmtransfer-cisco-help-nlbihhs-retention-policies,
  title  = {Manage retention policies in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nlbihhs-retention-policies},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}