Manage retention policies in Control Hub

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nlbihhs/Manage-retention-policies-in-Control-Hub

Published

2026-04-30

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Cisco states that enabling artificial intelligence features may limit access to voice transcripts, in addition to the effect of any retention policy. fact in context
• Cisco states that the contact centre retention policy control is being progressively rolled out and may not yet be available to all customers. fact in context
• Webex Meetings retention runs from 7 to 360 days for standard customers and up to 3600 days with a Pro Pack licence, which is a different default and a different gating from the contact centre scheme. fact in context
• The Control Hub retention policies article describes the contact centre value as controlling how long Webex keeps contact centre voice recordings, without mentioning transcripts. disputed in context

Cite this source record

APA

WarmTransfer. (2026, April 30). Manage retention policies in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nlbihhs-retention-policies

BibTeX

@misc{warmtransfer-cisco-help-nlbihhs-retention-policies,
  title  = {Manage retention policies in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nlbihhs-retention-policies},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}