Data Security, Privacy, and Residency in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/9qrsly/Data-Security,-Privacy,-and-Residency-in-Webex-Contact-Center

Published

2026-08-17

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The retention period for AI Agent session history in Webex Contact Center is not stated: the cell in Cisco's retention table that should carry it contains the literal placeholder X. in context
• In Cisco's AI Agent region table, Azure OpenAI large language model processing is listed as Global for the Canada, Japan, Australia and Singapore regions, with a footnote stating those requests can end up in any data centre globally where the models are hosted. in context
• Cisco's Webex Contact Center residency article names Deepgram and ElevenLabs as speech and transcription sub-processors, describing them as EU-based for certain tasks and stating 0 data retention after processing. in context
• Cisco's Webex Contact Center residency article names 8 AI regions and gives per-region processing and storage locations: produs1 for the United States, prodeu1 for the United Kingdom, prodeu2 for the European Union, prodca1 for Canada, prodjp1 for Japan, prodanz1 for Australia, prodsg1 for Singapore and prodin1 for India. in context
• Cisco states that during real-time transcription or speech synthesis, data exists only in the volatile memory of the processing engine and is purged immediately after use, with no data stored or retained after processing. in context
• None of the Cisco sources read for this topic mentions Auto CSAT, Agent Answers, Virtual Agent-Voice or AI Agent Studio by name in a residency, retention or training context. inferred in context
• Cisco states that contractual and technical barriers ensure customer data, including prompts and audio, is never used to train, retrain or improve foundation models owned by sub-processors. in context
• Cisco's retention table gives operational logs a retention period of 90 days, held for troubleshooting and system health monitoring, and gives real-time audio and transcript a retention period of 0 days, purged immediately after the session ends. in context
• Cisco distinguishes data residency, meaning where customer data is persistently stored at rest, from data processing, meaning computation performed on it, and states that data may be processed outside the storage region to reach the GPU capacity needed for large language models and advanced speech recognition. in context
• Cisco's AI Assistant region table lists Voicea speech-to-text as Global for every region, with a footnote stating Voicea resides in europe-west1 Brussels Belgium and europe-west4 Amsterdam Netherlands, does processing only, and persists no data on Voicea deployment sites. in context
• Cisco's Data Security, Privacy, and Residency in Webex Contact Center article, dated 17 August 2026, is published with 2 unfilled authoring-template placeholders in its body: [Your Company] in its sub-processor incident-accountability bullet, and [X] used both as the retention value for AI Agent Session History and as a knowledge-source re-indexing latency. in context
• The Contact Center zero-retention and 90-day statements are scoped to Webex Contact Center AI agents and the Contact Center AI Assistant, and no document located states that they govern AI Receptionist for Webex Calling. inferred in context
• In the same Contact Center retention table, AI agent session history is shown as stored in the home region with the retention period printed as a literal placeholder value rather than a number. in context
• The Webex Contact Center data security article states that media and sensitive data are never retained after processing, that data exists only in the volatile memory of the processing engine, and that no human employees or sub-processors have access to raw audio or text streams during inference. in context
• The Webex Contact Center data security and residency article states that real-time audio and transcripts are not stored, with a retention period of zero, purged immediately after the session ends. in context
• The Contact Center data security article states that operational logs are stored for 90 days in the home region for troubleshooting and system health monitoring. in context
• For Webex Contact Center AI inference, cross-region failover excludes EU processing, which stays within the EU during incidents. in context
• Cisco states that global distribution of Webex Contact Center AI inference reroutes inference requests if a local data center has an issue. in context

Cite this source record

APA

WarmTransfer. (2026, August 17). Data Security, Privacy, and Residency in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-9qrsly-wxcc-data-security-privacy-residency

BibTeX

@misc{warmtransfer-cisco-help-9qrsly-wxcc-data-security-privacy-residency,
  title  = {Data Security, Privacy, and Residency in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-9qrsly-wxcc-data-security-privacy-residency},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}