Data Security, Privacy, and Residency in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/9qrsly/Data-Security,-Privacy,-and-Residency-in-Webex-Contact-Center

Published

2026-08-17

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The retention period for AI Agent session history in Webex Contact Center is not stated: the cell in Cisco's retention table that should carry it contains the literal placeholder X. fact in context
• In Cisco's AI Agent region table, Azure OpenAI large language model processing is listed as Global for the Canada, Japan, Australia and Singapore regions, with a footnote stating those requests can end up in any data centre globally where the models are hosted. fact in context
• Cisco's Webex Contact Center residency article names Deepgram and ElevenLabs as speech and transcription sub-processors, describing them as EU-based for certain tasks and stating 0 data retention after processing. fact in context
• Cisco's Webex Contact Center residency article names 8 AI regions and gives per-region processing and storage locations: produs1 for the United States, prodeu1 for the United Kingdom, prodeu2 for the European Union, prodca1 for Canada, prodjp1 for Japan, prodanz1 for Australia, prodsg1 for Singapore and prodin1 for India. fact in context
• Cisco states that during real-time transcription or speech synthesis, data exists only in the volatile memory of the processing engine and is purged immediately after use, with no data stored or retained after processing. fact in context
• None of the Cisco sources read for this topic mentions Auto CSAT, Agent Answers, Virtual Agent-Voice or AI Agent Studio by name in a residency, retention or training context. inference in context
• Cisco states that contractual and technical barriers ensure customer data, including prompts and audio, is never used to train, retrain or improve foundation models owned by sub-processors. fact in context
• Cisco's retention table gives operational logs a retention period of 90 days, held for troubleshooting and system health monitoring, and gives real-time audio and transcript a retention period of 0 days, purged immediately after the session ends. fact in context
• Cisco distinguishes data residency, meaning where customer data is persistently stored at rest, from data processing, meaning computation performed on it, and states that data may be processed outside the storage region to reach the GPU capacity needed for large language models and advanced speech recognition. fact in context
• Cisco's AI Assistant region table lists Voicea speech-to-text as Global for every region, with a footnote stating Voicea resides in europe-west1 Brussels Belgium and europe-west4 Amsterdam Netherlands, does processing only, and persists no data on Voicea deployment sites. fact in context
• Cisco's Data Security, Privacy, and Residency in Webex Contact Center article, dated 17 August 2026, is published with 2 unfilled authoring-template placeholders in its body: [Your Company] in its sub-processor incident-accountability bullet, and [X] used both as the retention value for AI Agent Session History and as a knowledge-source re-indexing latency. fact in context

Cite this source record

APA

WarmTransfer. (2026, August 17). Data Security, Privacy, and Residency in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-9qrsly-wxcc-data-security-privacy-residency

BibTeX

@misc{warmtransfer-cisco-help-9qrsly-wxcc-data-security-privacy-residency,
  title  = {Data Security, Privacy, and Residency in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-9qrsly-wxcc-data-security-privacy-residency},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}