Configure Webex Calling AI Receptionist for Unified Communications Manager

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/5l8drz/Configure-Webex-Calling-AI-Receptionist-for-Unified-Communications-Manager

Published

2026-07-02

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The AI Receptionist can be configured for Unified Communications Manager, reaching an on-premises call control platform from the cloud through a local gateway. in context
• Because AI Receptionist is not supported in an air-gapped environment and requires cloud connectivity, call media handled by AI Receptionist necessarily traverses Cisco cloud infrastructure regardless of whether the calling estate is on-premises. inferred in context
• The AI Receptionist for Cisco Unified Communications Manager help article states nothing about call audio handling, recording, transcription, storage or retention; its data-handling content is limited to user syncing and dial-plan reachability. in context
• AI Receptionist for UCM is an overlay service reached through dial plan, Local Gateway and Unified CM SIP trunking, requires Unified CM version 14 SU or 15 SU or later, requires a Webex Calling professional license add-on, and is not supported in an air-gapped environment. in context

Cite this source record

APA

WarmTransfer. (2026, July 2). Configure Webex Calling AI Receptionist for Unified Communications Manager. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-5l8drz-ai-receptionist-ucm

BibTeX

@misc{warmtransfer-cisco-help-5l8drz-ai-receptionist-ucm,
  title  = {Configure Webex Calling AI Receptionist for Unified Communications Manager},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-5l8drz-ai-receptionist-ucm},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}