AI Receptionist in Webex Calling

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/4chov0/AI-Receptionist-in-Webex-Calling

Published

2026-09-04

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The transparency note's statement about language availability conflicts with the product article's locale support table, which lists multiple locales as already supported. disputed in context
• The AI Receptionist agent is purchased as an add-on to a Webex Calling professional licence. in context
• The AI Receptionist answers calls and responds to common questions on behalf of a front desk. in context
• AI Receptionist transcripts are available for up to 90 days. in context
• No source states how long AI Receptionist call audio is retained; the product article names a recordings capability and the only link to the section governing it does not resolve within the article. in context
• The AI Receptionist product article states that the default caller-facing message includes information about call transcript retention and never prints the period that message states. in context
• Cisco's default AI transparency message text includes information about call transcript retention, and admins are told to review that transcript-retention language and update it when required. in context
• The AI transparency message plays first, before the welcome message, the call-recording announcement and any other announcements, and callers cannot interrupt it. in context
• The 90-day AI Receptionist transcript figure is documented as an availability window for administrator troubleshooting access, not as a stated deletion schedule for the underlying transcript data. inferred in context
• The AI engine is chosen in General Settings and the available engines are Webex AI Pro and Webex AI Pro-US, with Webex AI Pro-US described as English-only and limited to United States organizations and locations. in context
• The AI Receptionist help article never uses the word recorded outside the single Recordings bullet, so it never states that AI Receptionist calls are audio-recorded, how recordings come to exist, or where they are held. in context
• If the Contact Center connection drops, AI Receptionist automatically falls back to the configured Default Action. in context
• An administrator can disable the AI transparency disclosure after acknowledging a compliance warning, and the change is recorded in the audit trail. in context
• The AI transparency disclosure text is bounded at 20 to 200 characters, and disabling it requires a reason of 2 to 200 characters. in context
• For EU deployments AI transparency is enabled by default, and existing receptionists are automatically enabled with the default message when no custom message is configured. in context
• AI Receptionist prompts and templates support English only, and the feature is not available in India and Saudi Arabia. in context
• An AI Receptionist knowledge base is capped at 2 GB and 100 files, with 10 MB per file and 2 MB for a .txt file. in context
• AI Receptionist supports caller-facing locales and voices across 16 locales, including Bulgarian, English for the United States, the United Kingdom and Australia, French for France and Canada, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese for Brazil, Spanish for Spain and Mexico, and Vietnamese. in context
• AI Studio supports up to 9 intents and 1 default action for each AI Receptionist. in context
• No publicly reachable Cisco document located in this packet states a retention period for AI Receptionist call audio. inferred in context
• The AI Receptionist for Webex Calling help article states no retention period, storage location or deletion schedule for AI Receptionist call audio. in context
• AI Receptionist is provisioned in the Webex Contact Center region associated with the primary Webex Calling location, or the Contact Center primary location when both are used. in context
• The cross-reference titled View and manage AI Receptionist recordings in the AI Receptionist help article resolves only to an internal fragment anchor and carries no target article URL, so the referenced article is not reachable from the page. in context
• The AI Receptionist help article exposes a Recordings item under Manage AI Receptionist, described as searching, reviewing and managing recordings of calls handled by AI Receptionist. in context
• The AI Receptionist for Webex Calling help article states that transcripts are available for up to 90 days. in context
• Only full administrators can access AI Receptionist transcripts, and the documented access path is the Webex for Developers API reached through Webex Cloud Calling, All APIs, AI Receptionist, rather than Control Hub. in context
• The AI Receptionist administrative reference never states what a transfer destination receives; no summary, transcript, screen pop or context is described as being handed over. in context
• AI Receptionist call transcripts are available for up to 90 days, only to full administrators, and only for troubleshooting. in context

Cite this source record

APA

WarmTransfer. (2026, September 4). AI Receptionist in Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-4chov0-ai-receptionist

BibTeX

@misc{warmtransfer-cisco-help-4chov0-ai-receptionist,
  title  = {AI Receptionist in Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-4chov0-ai-receptionist},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}