Manage call recording for Webex Calling

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Once a compliance announcement has played, announcements are not played again when a midcall operation such as a transfer is initiated on that call. fact in context
• The Webex Calling recording article never treats a consult as a call operation; the word consult occurs once, in the phrase consult your legal department. fact in context
• Call direction is fixed at call start for the recorded user and does not change when a transfer changes that user's call role, while call source is based on the actual remote party and can be rechecked when the remote party changes. fact in context
• When a call is being recorded, dual streams are sent to the call recording provider, and announcement events are signalled to that provider as SIPREC metadata. fact in context
• The Webex Calling recording article names 4 selectable recording modes in the per-user configuration step: On Demand, Always, Always with pause/resume, and Never, while its own overview names only 3. fact in context
• When the selected direction and source do not permit recording, recording is inhibited for that call and the Call Recording Result field in the call detail record shows Inhibited. fact in context
• The Webex Calling recording article never states what a pause does to a consult, a transfer or a conference already in flight, nor whether a pause persists across a transfer. fact in context
• Because call source is rechecked when the remote party changes, a consult or transfer that swaps the remote party could move a call across the selective-recording boundary in mid-call. inference in context
• Speaker identification in a Webex Calling transcript is not supported for FedRAMP. fact in context
• Webex-provider recordings in Webex Calling are configured with a retention period of 1 year and 100 GB of storage per organisation, while the free Dubber Go tier stores each recording for 30 days. fact in context
• A Webex Calling transcript is available only for calls recorded by the Webex call recording provider and only when the call is in English, and it is viewed inside the recording player. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Manage call recording for Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ilga4-webex-calling-recording

BibTeX

@misc{warmtransfer-cisco-help-ilga4-webex-calling-recording,
  title  = {Manage call recording for Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ilga4-webex-calling-recording},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}