Set up voice channels for Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/2dputx/Set-up-voice-channels-for-Webex-Contact-Center

Published

2026-06-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Contact Center PSTN interconnectivity must be assigned a dedicated location in Control Hub, separate from the locations that hold agent endpoints. in context
• An entry point is the association of an inbound telephone number with an IVR service flow. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Set up voice channels for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-2dputx-wxcc-voice-channel-duplicate-c

BibTeX

@misc{warmtransfer-cisco-help-2dputx-wxcc-voice-channel-duplicate-c,
  title  = {Set up voice channels for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-2dputx-wxcc-voice-channel-duplicate-c},
  note   = {Cisco, accessed 2026-09-24}
}