Source note · Setting up bring-your-own PSTN for Webex Contact Center
When an entry point has both an E.164 number and an extension, Webex Contact Center always reports the call against the E.164 number, even if the extension was dialed.
disputed · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Number assignment to contact center > phone number mapping note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up bring-your-own PSTN for Webex Contact Center: source note wxcc-byo-pstn-setup-ep-e164-reporting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-byo-pstn-setup-ep-e164-reporting
BibTeX
@misc{warmtransfer-claim-wxcc-byo-pstn-setup-ep-e164-reporting,
title = {Setting up bring-your-own PSTN for Webex Contact Center: source note wxcc-byo-pstn-setup-ep-e164-reporting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-byo-pstn-setup-ep-e164-reporting},
note = {Source note wxcc-byo-pstn-setup-ep-e164-reporting, checked 2026-09-30}
}