To route calls from Webex Contact Center to on-premises destinations such as agents, an Outbound Dial Plan is created in Control Hub under Calling > Call Routing > Dial Plans with a Name, Routing Choice and Patterns.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Local Gateway dial plan
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Outbound Premise-based Local Gateway Dial Plan
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-lgw-outbound-dial-plan. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-lgw-outbound-dial-plan
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-lgw-outbound-dial-plan,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-lgw-outbound-dial-plan},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-lgw-outbound-dial-plan},
note = {Source note wxcc-cucm-agent-station-setup-lgw-outbound-dial-plan, checked 2026-10-01}
}