Telephony channels are created and edited in Control Hub under Services > Contact Center > Customer Experience > Channels, and Music on Hold is one of the Entry Point Settings fields there.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · channel creation procedure, Entry Point Settings step
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-channel-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-channel-path
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-channel-path,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-channel-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-channel-path},
note = {Source note wxcc-audio-prompts-setup-channel-path, checked 2026-09-30}
}