Source note · Onboarding agents in Webex Contact Center
Agents who use Webex devices (MPP phones) or Webex App as their endpoint need a valid Webex Calling subscription.
Checked 2026-09-30
A valid Calling subscription is required for agents that use Webex devices or Webex App.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Verification of Webex Subscriptions and Licensing section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-calling-subscription. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-calling-subscription
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-calling-subscription,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-calling-subscription},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-calling-subscription},
note = {Source note wxcc-agent-onboarding-setup-calling-subscription, checked 2026-09-30}
}