A consult or transfer from Agent Desktop to a Unified CM number most likely leaves through the same Control Hub dial plan and Local Gateway trunk as the agent leg, so the dial plan patterns must also cover Unified CM consult destinations.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- consult and transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Outbound Premise-based Local Gateway Dial Plan, read with mmcf7p consult to Dial Number
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-consult-to-ucm-dial-plan. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-consult-to-ucm-dial-plan
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-consult-to-ucm-dial-plan,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-consult-to-ucm-dial-plan},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-consult-to-ucm-dial-plan},
note = {Source note wxcc-cucm-agent-station-setup-consult-to-ucm-dial-plan, checked 2026-10-01}
}