Because the Extension option is matched against registered Webex Calling endpoints and premise PBX agents are told to use Dial Number, a Unified CM phone is most safely reached by signing in with Dial Number rather than Extension.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Agent Destination Selection in Webex Contact Center; Webex Calling PSTN and Premise based Agents Configuration
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-ucm-phone-use-dial-number. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-ucm-phone-use-dial-number
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-ucm-phone-use-dial-number,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-ucm-phone-use-dial-number},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-ucm-phone-use-dial-number},
note = {Source note wxcc-cucm-agent-station-setup-ucm-phone-use-dial-number, checked 2026-10-01}
}