For Local Gateway deployments, the dial plan that routes calls toward the on-premises PBX must contain a pattern that matches the agent's destination.
Checked 2026-10-01
the dial plan you configure to route calls towards the on-premises PBX must contain a pattern match for the agents destination
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Local Gateway dial plan
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Webex Calling PSTN and Premise based Agents Configuration
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-dial-plan-agent-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-dial-plan-agent-pattern
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-dial-plan-agent-pattern,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-dial-plan-agent-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-dial-plan-agent-pattern},
note = {Source note wxcc-cucm-agent-station-setup-dial-plan-agent-pattern, checked 2026-10-01}
}