Source note · Setting up bring-your-own PSTN for Webex Contact Center
A single upstream PSTN carrier forwarding to Local Gateway, CCP or Webex Contact Center PSTN numbers is supported, but chaining a second carrier's forwarding before the call reaches the contact center is not supported because of added delay.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- PSTN call forwarding
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · PSTN call forwarding best practices
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up bring-your-own PSTN for Webex Contact Center: source note wxcc-byo-pstn-setup-carrier-forwarding. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-byo-pstn-setup-carrier-forwarding
BibTeX
@misc{warmtransfer-claim-wxcc-byo-pstn-setup-carrier-forwarding,
title = {Setting up bring-your-own PSTN for Webex Contact Center: source note wxcc-byo-pstn-setup-carrier-forwarding},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-byo-pstn-setup-carrier-forwarding},
note = {Source note wxcc-byo-pstn-setup-carrier-forwarding, checked 2026-09-30}
}