An inbound entry point is created under Services > Contact Center > Customer Experience > Channels by selecting a Webex Calling PSTN number and its Webex Calling location; the numbers can first be checked under Calling > Numbers.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Local Gateway configuration steps (verify numbers under Calling > Numbers; create entry point)
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-entry-point-number-mapping. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-entry-point-number-mapping
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-entry-point-number-mapping,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-entry-point-number-mapping},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-entry-point-number-mapping},
note = {Source note wxcc-cucm-agent-station-setup-entry-point-number-mapping, checked 2026-10-01}
}