Source note · Onboarding agents in Webex Contact Center
Before agents can use the Desktop option, WebRTC must be enabled in Control Hub under Services > Contact Center > Tenant Settings > Voice, WebRTC section.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- tenant settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · WebRTC configuration section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-webrtc-tenant-toggle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-webrtc-tenant-toggle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-webrtc-tenant-toggle,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-webrtc-tenant-toggle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-webrtc-tenant-toggle},
note = {Source note wxcc-agent-onboarding-setup-webrtc-tenant-toggle, checked 2026-09-30}
}