The Extension agent destination is a short-form internal number that may correspond to a Webex Calling or Unified Communications endpoint, and Webex Contact Center attempts to match it with a registered Webex Calling endpoint to enable phone control features.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Agent Destination Selection in Webex Contact Center > Extension
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-extension-option. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-extension-option
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-extension-option,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-extension-option},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-extension-option},
note = {Source note wxcc-cucm-agent-station-setup-extension-option, checked 2026-10-01}
}