Webex Calling agents can sign in with an +E.164 Dial Number, but then phone control features such as preferred device and answering from Agent Desktop are not available.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Calling agent stations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Webex Calling Device Agent Configuration
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-wxc-dial-number-no-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-wxc-dial-number-no-control
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-wxc-dial-number-no-control,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-wxc-dial-number-no-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-wxc-dial-number-no-control},
note = {Source note wxcc-cucm-agent-station-setup-wxc-dial-number-no-control, checked 2026-10-01}
}