After the trunk is added, a Route Group is created under Calling > Call Routing > Route Group with the trunk assigned, and the location is set to Premise-Based PSTN under Locations > Calling.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Local Gateway trunk
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Control Hub Local Gateway Activation
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-lgw-route-group-location. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-lgw-route-group-location
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-lgw-route-group-location,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-lgw-route-group-location},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-lgw-route-group-location},
note = {Source note wxcc-cucm-agent-station-setup-lgw-route-group-location, checked 2026-10-01}
}