A Local Gateway trunk is added in Control Hub under Calling > Call Routing > Trunk as Registration based or Certificate Based, and Certificate Based is required for deployments needing more than 250 concurrent calls.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Local Gateway trunk
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Control Hub Local Gateway Activation
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-lgw-trunk-type-250-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-lgw-trunk-type-250-calls
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-lgw-trunk-type-250-calls,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-lgw-trunk-type-250-calls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-lgw-trunk-type-250-calls},
note = {Source note wxcc-cucm-agent-station-setup-lgw-trunk-type-250-calls, checked 2026-10-01}
}