Cisco advises making successful inbound and outbound calls over the chosen Webex Calling PSTN connectivity option before completing the remaining Webex Contact Center voice tasks.
Checked 2026-10-01
Before deploying Webex Contact Center, you should successfully make inbound and outbound calls using your chosen Webex Calling PSTN connectivity option, before completing the remaining tasks.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice channels for Webex Contact Center — Cisco · tier 2 current vendor documentation · Webex Calling PSTN connectivity prerequisites (sentence beginning 'Before deploying Webex Contact Center')
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-test-pstn-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-test-pstn-first
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-test-pstn-first,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-test-pstn-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-test-pstn-first},
note = {Source note wxcc-cucm-agent-station-setup-test-pstn-first, checked 2026-10-01}
}