Set up voice settings for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/gsmsaeb/Set-up-voice-settings-for-Webex-Contact-Center

Published

2026-06-10

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The number of concurrent voice contact sessions a Webex Contact Center tenant is entitled to is computed as ((committed Standard Agent licenses + committed Premium Agent licenses) x 3) + number of Add-on IVR port licenses; this entitlement value cannot be modified directly by the customer. fact in context
• The default surge percentage that allows a tenant's concurrent voice contacts to exceed its base entitlement is 30%. fact in context
• If the calculated Maximum Concurrent Voice Contact Threshold is insufficient for a customer's needs, the customer must submit a service request to Cisco Support to have the value adjusted rather than changing it themselves in Control Hub. fact in context
• A customer cannot map a toll-free number to an entry point without the appropriate entitlement; on Cisco PSTN telephony type, this requires the 'Cisco Bundle 2: Inbound toll-free number access' add-on. fact in context
• WebRTC is enabled by default for a new Webex Contact Center tenant, allowing agents/supervisors to make or receive calls directly in the browser via the Desktop option. fact in context
• For 0-commitment orders, the default Concurrent Voice Contact Entitlement is 100 plus the number of Add-on IVR port licenses. fact in context

Cite this source record

APA

WarmTransfer. (2026, June 10). Set up voice settings for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-gsmsaeb-wxcc-voice-settings

BibTeX

@misc{warmtransfer-cisco-help-gsmsaeb-wxcc-voice-settings,
  title  = {Set up voice settings for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-gsmsaeb-wxcc-voice-settings},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}