Source note · Troubleshooting Webex Contact Center outdial
The default voice contact surge percentage, the share of sessions allowed above the concurrent voice contact entitlement, is 30%.
Checked 2026-09-30
The default surge percentage is 30%.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Concurrent voice contacts
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'View concurrent voice contact settings', Surge percentage
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-surge-default-30. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-surge-default-30
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-surge-default-30,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-surge-default-30},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-surge-default-30},
note = {Source note wxcc-outdial-troubleshooting-surge-default-30, checked 2026-09-30}
}