Source note · Webex Contact Center voice channel and PSTN options
WebRTC is enabled by default for a new Webex Contact Center tenant, allowing agents/supervisors to make or receive calls directly in the browser via the Desktop option.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call settings / WebRTC subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-webrtc-enabled-by-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-webrtc-enabled-by-default
BibTeX
@misc{warmtransfer-claim-wxcc-vc-webrtc-enabled-by-default,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-webrtc-enabled-by-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-webrtc-enabled-by-default},
note = {Source note wxcc-vc-webrtc-enabled-by-default, checked 2026-09-04}
}